Need some help?
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How Would I Use This Service? Let's say you need to set up a new email address in MS Outlook or similar. If your not sure or don't have the time we can log in and do it for you. Maybe your using a spreadsheet and are having trouble with some formulas or there is a process you don't understand. We can log in and tutor you...we can even record the session for you!!! How cool is that. Maybe you have one of our dynamic Power Web sites where you can make all the changes yourself, but your not sure how to use certain parts of it...no problem. We can login and show you how to do what ever it is your having trouble with, and by recording the session you can play it back if you get stuck again. |
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Don't tear your hair out over your technology problems. We can help, and if we can't we're pretty sure we can point you in the right direction.
Sometimes an email or phone call just won't cut it. In circumstances such as these we can join to your PC or MAC so you can show us what the problem is and we can show you how to fix it.
Simply click on appropriate icon and download the small file for either PC or MAC and let us know when you're ready.
This is a very fast and secure method that allows both of us to get to grips with problems quickly. It is also excellent for teaching and tutorial purposes.
How Does It Work? You down load a very small application that when you run it will generate and ID for your computer and a password.
When you provide them to us we can log in and see what your seeing so you can show us your problem, we can switch screens and take over your pc so you can see what we are doing or we can switch screens so that you can watch us on our pc's which is an excellent way to show you how to do something.
How Secure Is It? Very! The password generated is only relevent for that session. Once finished either you or I can end the session and that password can NEVER be used again. If you need us to log in again, you will need to run the application again which will generate another different unique password which.
Either one of us can terminate the session at any time.
Please email us for any and all assistance at support@bfbservices.com.au
Contact us now to discuss your requirements
sales@bfbservices.com.au
Ph: 0401884902