Terms and Conditions

The following Terms & Conditions (TOS) apply to all products and services offered through bfb Services, Site Builder, Power Web and Spinstar Hosting.

If you are responding to a promotion then please pay particular attention to the Promotions section.

Contents

General

Web Hosting and Design

We are a total solutions provider, meaning that we can handle all aspects of your web site, hosting, and maintenance if required.

It will be your responsibility to provide bfb Services with all the information required to complete your project. This includes any log in and password information, copy, text, pictures, etc.

Milestones will be set for each project for approval and sign off.

Large projects may be billed monthly. 

All projects require 20% deposit.

We accept Cheque or bank transfer for all work.

Failure to pay within the agreed period will result in your site being removed from the Internet and/or further recovery action being taken.

You MUST establish ONE point of contact! This is the only person from your company that will work directly with bfb Services. This is very important. Having more than one contact can lead to confusion and extra development time!

Email is our preferred means of communication. We realize that this may not always be appropriate and will schedule phone conversations as needed. You can always call in an emergency situation.

You will be notified by email when an update is completed.

You will be billed hourly for phone correspondence after the first hour. We are consultants and our time is valuable - just like yours. Email correspondence is free. 

When you send us email, please use the subject WISELY! Please indicate the topic of the email through the subject line.

For hourly priced work you will be billed in 15 minute increments.

If work is added to the original proposal, development time & associated costs will increase.

You are responsible for your content, copy, and text. We can provide copy writing services if needed.

Please send ALL of your content in such a manner that we can cut and paste it into your Web page. You can do this by directly typing into an email or sending a .doc file as an attachment. Doing this speeds up the design process and eliminates typos and mistakes.

Extra charges will be incurred if we are required to type or scan non electronic documents.

We endeavour to ensure your web site is viewable and functional on as many browser, screen size and internet connection configurations as possible. Unless otherwise advised your site will be configured to work with Internet Explorer, Netscape, Mozilla and Firefox. Your web site will also work with most of the hundreds of other web browsers available but there is no guarantee that all functionality will be available.

Your site will be optimised for a resolution of 1000 x 600 dpi unless otherwise advised.

bfb Services are available by email 24 hours a day and via phone by appointment between 9am - 4pm - Monday to Friday.

We can of course schedule a time outside of this if needed, and you can ALWAYS call if there is an emergency.

If you are not timely in correspondence or delivering materials, this will cause your project to be delayed, as we take on new clients daily and your work may need to be requeued.

Cpanel

 

Backups

Our data centre creates weekly backups (usually on a Sunday) of all our servers and customer web sites and only the most recent backup is kept. Should one of our servers fail the data centre is able to restore your web site and any web applications as of the last and most recent backup, however, we are not responsible for your online data. It is the Site Owners responsibility to back up their own web site.

 

 

Before making changes to your web site it is advisable to make a backup which can be easily restored if a problem occurs.

 

Please note that suspended accounts ARE NOT BACKED UP by our data centre. If your account is suspended for any reason and some form of corruption, error, or system malfunction occurs...you WILL lose your web site and associated data.

 

 

There are various mechanisms for backing up your web site which can include not only the individual files but also your email settings, database(s) and online images. Backing up to either another online server or to a local machine does use bandwidth, and so the customer should ensure they have suitable bandwidth to complete the operation.

 

Customers who wish to back up their own date can be provided with suitable tools, links and instruction to do so.

 

Backups are NOT done for sites under suspension, or for sites specifically excluded in which you will be notified in writing.

No guarantee is made or implied that a back up of CURRENT data will be available in the case of a system or user failure.

 

 

Suspension

Web hosting and any other service may be suspended for non payment of accounts.

We offer 3 billing reminders after which your site or other services may be suspended. Payment failure after a period of 3 months will render the web site or other data permanently deleted from our servers.

Site Builder

General

Site Builder is a commercially licenced product to bfb Services as hosted on our Spinstar Hosting Service.

All Site Builder web sites must be hosted on our servers.

You are responsible for the content and images placed upon your web site. While there are no strict rules to what content can be hosted, bfb Services reserves the right to request or forcibly remove content which is deemed illegal or offensive.

Our regular pricing is listed in our packages section.

For specific terms on Site Builder, Power Web or other promotions please see below.

Promotions

 

Promotion free0909 (Free Web Site)

The promotion includes 3 pages excluding shopping cart. After 14 days pages in excess of 3 pages will be charged at $5.00 once only. Shopping Carts will be charged at $85.00 once only.

Hosting for this promotion is $99.00 per year. This provides for 100 Meg Storage and 500 Meg bandwidth per month.

 

Promotion code SBJUNE09 - issued June 2009 expiring July 1st 2009

Free domain name is limited to 1 domain of any listed in our order process except for .com.au. .com.au names may be purchased at normal rates. Tranfer charges for .com.au names are at normal rate.

Free Hosting is limited to our base bronze package of 250meg storage and 500meg bandwidth per calendar month. Upgrades may be purchased at our normal rate.

1 standard email is included and is predefined as info@xxxx.

Trial period runs for 14 days only from time of site creation. If payment is not completed by the end of the trial the trial web site will be deleted enirely and may not be recovered.

The period of service is for 1 calendar year for hosting and non .com.au domain names and 2 years for .com.au domain names. Renewal of both hosting and domain names will be at the current rate for the level of service provided. Please see our current rates for details.

Page quantity is limited to 5 pages. Further page packages may be purchased.

All modules are included with the trial and the paid upgrade with the exception of the shopping cart. Inclusion of the shopping cart is optional. Please refer to current rates for pricing.

 

Conclusion 

We reserve the right to alter or delete any of our conditions without notice.

No refunds are offered or implied for Site Builder services unless advertised.

You may cancel your service at any time.

Failure to pay renewal of hosting and/ or domain name charges will result in suspension of service and may result in loss of web site, domain name or both.

Failure to supply the correct promotional code where offered will result in full payment being required.

By agreeing to our terms and conditions you agree to indemnify bfb Sevices from any and all liability arising from use or misuse of your website including loss or corruption of data.